Sales · Orders · DHL Delivery · Cancellation · Withdrawal · Returns
Beyoğlu Lokum & Coffee Türkiye explains here the principal conditions governing the pricing, payment, preparation in Ankara, DHL delivery, cancellation and return of retail orders.
Wholesale supply, customer-branded production, corporate gift assortments and project-specific packaging are governed by the approved written quotation or commercial agreement.
Last updated: 22 July 2026Overview
The product, quantity, price, discount, delivery charge, delivery method and total amount for the specific order are shown in the basket summary and pre-contract information before payment.
Seller and operations
The order-specific distance sales agreement and invoice also identify the products, buyer and transaction details applicable to the particular sale.
Retail orders are prepared in small batches, checked, packed and dispatched from our own production facility.
Order process
Order receipt, payment verification, stock control, production, packing and handover to the carrier are separate stages.
You select the products and enter the quantity, delivery address and contact information.
The price, delivery charge, total amount, delivery conditions and withdrawal information are displayed.
The transaction is completed through an active payment method and the result is verified.
Stocked products are allocated; products requiring production are planned, checked and packed.
The parcel is handed to DHL and tracking information is shared through the available channel.
Price and payment
Available payment methods are displayed at checkout. For commercial payments agreed outside the retail checkout, use only a current quotation, invoice or payment instruction issued by Beyoğlu.
The product price, discounts, delivery charge, taxes and total amount are shown before the order is completed.
The order enters processing after the payment result and the stock or production status have been confirmed.
Wholesale, corporate and customer-specific production orders follow the payment plan in the written quotation or agreement.
DHL shipping and delivery
The order is packed according to the delivery address, product structure and order volume, then handed to DHL in Ankara.
To help us access the carrier and production records quickly, document the outer box, shipping label, inner packaging and product as close to the time of delivery as possible.
Order cancellation
Send the cancellation request in writing with the order number as soon as reasonably possible.
A cancellation request for a standard product may be completed more quickly if the parcel has not yet been handed to the carrier.
If the parcel has been handed to DHL, the applicable withdrawal and return procedure depends on the nature of the product.
Personalised, customer-branded, corporate-assortment or project-packed products may fall under a statutory exception.
Distance sales
For products that do not fall within a statutory exception, the consumer may withdraw without giving a reason or paying a contractual penalty.
The decision to withdraw must be sent before the period expires in writing or through a durable medium such as email or an online contact form.
Food products and exceptions
Food status alone does not automatically exclude a product. Personalisation, perishability, protective packaging and health or hygiene considerations must be assessed.
A special assortment, name, logo, label, message, weight or project-specific package may place the product within a statutory exception.
The right of withdrawal may not be available for goods liable to deteriorate or expire rapidly.
A sealed product that becomes unsuitable for return on health or hygiene grounds after its seal or protective packaging is opened may fall within an exception.
Return process
Contact us before sending the product so that the correct procedure, carrier and return information can be confirmed.
Send the withdrawal, return or problem request with the order number.
State the product, quantity, delivery date and requested outcome.
For damage, missing quantity or incorrect delivery, attach product and packaging photographs.
The return carrier, method and necessary dispatch information are confirmed.
After assessment, replacement, price reduction, refund or another appropriate solution is applied.
For withdrawal returns, the consumer should not be charged for return transport. Follow the carrier and return procedure stated in the order-specific pre-contract information.
Refunds
Refunds are made in a manner compatible with the payment instrument used for the purchase, in a single transaction and without additional cost to the consumer.
Product characteristics and storage
Small-batch and manual production may create limited visual or structural differences that do not affect the core characteristics or safety of the product.
Keep away from direct sunlight, high temperatures, excessive humidity and strong odours. Do not refrigerate unless the specific product instructions require it.
Protect tahini halva, tahini and nut products from heat, light and environmental odours.
Store away from moisture and strong odours with the packaging tightly closed.
Customer-specific and corporate projects
Standard retail cancellation and withdrawal conditions may not apply to products manufactured or personalised according to the customer's requirements.
Products prepared with a customer logo, individual label, card or project packaging may be treated as customer-specific goods.
Orders requesting a non-standard assortment, weight, mix, box or packing method may be subject to separate terms.
The product, quantity, design, price, payment, cancellation and delivery conditions are approved in writing before production starts.
Orders placed for commercial, professional, resale, hospitality, production, gifting or distribution purposes may not constitute consumer transactions. The approved quotation, pro forma invoice, commercial agreement and order confirmation therefore govern the relevant B2B order.
Disputes and applications
We aim to resolve order-related requests directly and on the basis of clear documentation.
If no direct solution is reached, the consumer may apply to the competent consumer arbitration committee, mandatory mediation process or consumer court according to the nature and value of the dispute and the rules in force.
Frequently asked questions
Order preparation, free delivery, cancellation, withdrawal, food-product exceptions, return transport and refunds.
The order enters preparation after the payment result, contact details and stock or production status have been verified. Products prepared in a new small batch may require a different lead time from products already in stock.
Retail orders within Türkiye are sent with DHL. Current carrier and tracking information is shared in the order confirmation or after the parcel has been handed over for delivery.
Standard delivery is free for retail orders of TRY 1,500 or more within Türkiye. For orders below this threshold, the delivery charge is shown before payment is confirmed.
Orders are prepared at our production and operations facility at Karapürçek Mahallesi, Şehit Savaş Batu Caddesi No:57B, Altındağ, Ankara, Türkiye.
You may submit a written cancellation request for standard products before dispatch. Different conditions may apply to personalised, customer-branded, project-specific or already-started production orders.
For distance sales that do not fall under a statutory exception, the consumer may exercise the right of withdrawal within 14 days after delivery without giving a reason or paying a contractual penalty. The right may also be exercised before delivery.
As a general rule, the consumer must hand the product to the return carrier stated in the order-specific pre-contract information within 10 days after giving notice of withdrawal.
When the product is returned through the carrier stated in the pre-contract information, the consumer is not charged for return shipping. If no carrier was stated, no return-transport charge may be requested from the consumer. If the stated carrier has no branch at the consumer's location, collection must be arranged without additional cost.
For a withdrawal after delivery, the 14-day refund period begins when the product is handed to the return carrier stated in the pre-contract information. If another carrier is used, the period may begin when the product reaches the seller.
No. Products made to the customer's specifications, goods liable to deteriorate rapidly, and sealed products that become unsuitable for return on health or hygiene grounds after opening may fall within a statutory exception. A product is not automatically excluded merely because it is food.
Send the order number, photographs of the outer box and product packaging, photographs of the product itself and a short explanation as soon as reasonably possible. Statutory remedies for defective, incomplete or incorrect delivery remain unaffected.
No. Reporting within 48 hours is recommended only because it helps us access carrier and production records more quickly. It is not a limitation period that removes the consumer's statutory rights concerning defective goods.
Natural oil separation may occur in sesame and nut products. It is not, by itself, evidence of spoilage. Mix the product thoroughly before use. Do not consume it if there is an unusual smell or taste, leakage or swelling of the packaging.
Orders prepared with a customer logo, individual label, special message, project box or customer-specific assortment may fall within an exception to the right of withdrawal. Cancellation and return terms are agreed in writing before production starts.
An order placed for commercial or professional purposes may not constitute a consumer transaction. Product, price, payment, delivery, damage, cancellation and return conditions for wholesale orders are defined separately in the approved quotation or commercial agreement.
You may first submit a written request to Beyoğlu with the order number and supporting documents. If no solution is reached, the consumer may use the competent consumer arbitration committee, mandatory mediation or consumer court route according to the nature and value of the dispute and the rules in force.
Order support
Send the order number, product name and a clear description of the request. For a damaged, missing or incorrect item, include photographs of the outer box, label, inner packaging and product.
Legal notice: This page describes the general sales, shipping and returns policy. The seller, products, price, payment, delivery, withdrawal and other contractual conditions applicable to a specific order are stated in the pre-contract information and distance sales agreement presented before completion. Mandatory rights under Turkish Consumer Protection Law No. 6502 and the applicable secondary legislation remain unaffected.